Shipping Policy

Effective Date: January 11, 2025

LensLevo (“we,” “us,” or “our”) is committed to ensuring a seamless delivery experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased on our website, lenslevo.com.

1. Shipping Locations

We currently ship to the United States and select international destinations. If you are unsure whether we deliver to your location, please contact us at info@lenslevo.com before placing an order.

2. Processing Time

  • Order Processing: Orders are processed within 1-3 business days after payment confirmation.

  • Custom Orders or Pre-Orders: These may require additional processing time. Specific details will be provided at the time of purchase.

  • Business Days: Our business days are Monday through Friday, excluding holidays.

You will receive a confirmation email with your tracking information once your order is processed and shipped.

3. Shipping Methods and Delivery Times

We partner with reputable carriers to ensure timely delivery. Shipping options and estimated delivery times include:

  • Standard Shipping (Domestic): 3-7 business days

  • Expedited Shipping (Domestic): 1-3 business days

  • International Shipping: 7-21 business days (varies by destination)

Delivery times are estimates and may vary due to factors beyond our control, such as customs processing or carrier delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method, destination, and weight of the package. Promotional free shipping offers may apply based on order value or ongoing campaigns. Taxes and duties for international orders are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment. For any issues with tracking, please contact us at info@lenslevo.com.

6. Address Accuracy

Please ensure your shipping address is accurate at the time of purchase. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If you need to update your shipping information, contact us immediately at info@lenslevo.com.

7. Lost, Damaged, or Delayed Shipments

  • Lost Packages: If your package is lost in transit, please notify us at info@lenslevo.com. We will work with the carrier to locate your shipment or arrange a replacement.

  • Damaged Items: If your order arrives damaged, contact us within 48 hours of receipt with photos of the damage and packaging.

  • Delays: While we strive to deliver on time, unforeseen delays may occur. We appreciate your patience and will assist in resolving any issues.

8. International Shipping Policies

  • Customs, Duties, and Taxes: All international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

  • Customs Delays: International shipments may experience delays due to customs clearance. These delays are beyond our control.

9. Contact Us

For questions or concerns about your shipment, please contact us:

LensLevo
Street: 38190 Millstone Dr
Purcellville, Virginia (VA), 20132, United States
Phone: (540) 882-9676
Email: info@lenslevo.com
Website: lenslevo.com

Thank you for choosing LensLevo for your photography needs. We appreciate your business and are committed to ensuring your satisfaction with every order.